Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested on our contact forms, user login, user registration forms, and subscribe to Newsletter forms.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” | means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” | means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. |
| “Cookie Law” | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Data Do You Collect and How?
Depending upon your use of our Site, we may collect and hold some or all of the personal [and non-personal] data set out in the table below, using the methods also set out in the table.
| Data Collected | How We Collect the Data |
| Identity Information including Title, name | Using cookies from our website |
| Contact information including address, email address contact number. | Using cookies from our website |
| Payment information including card details, | PayPal secure server |
| Profile information including login details, purchase history | Using cookies from our website |
| Technical information including IP address, browser type and operating system | Using cookies from our website |
| Data from third parties including technical information, contact information, profile information | Using cookies from our trusted partners |
How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
| What We Do | What Data We Use | Our Lawful Basis |
| Registering you on Our Site. | Name, address, email. | Selling and supplying goods to our customers. |
| Providing and managing your Account. | Name, address, email. | Selling and supplying goods to our customers. |
| Providing and managing your access to Our Site. | Name, address, email. | Selling and supplying goods to our customers. |
| Personalising and tailoring your experience on Our Site. | Name, address, email. | Selling and supplying goods to our customers. |
| Administering Our Site. | Name, address, email. | Selling and supplying goods to our customers. |
| Administering Our Business. | Name, address, email. | Selling and supplying goods to our customers. |
| Supplying Our products to you. | Name, address, email. | Selling and supplying goods to our customers. |
| Managing payments for Our products. | Name, address, email and telephone number | Selling and supplying goods to our customers. |
| Personalising and tailoring our products for you. | Name, address, email | Selling and supplying goods to our customers. |
| Communicating with you. | Name, address, email | Handling customer contacts, queries, complaints or disputes, (including managing refunds). |
| Supplying you with information by email that you have opted-in-to (you may opt-out at any time by clicking the unsubscribe link on the emails. | Name, address, email | Selling and supplying goods to our customers. |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
Third Parties (including our marketing services provider) whose content appears on Our Site may use third-party Cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
| Type of Data | How Long We Keep It |
| Identity Information including name, title. | We will not retain your data for any longer than necessary for the purposes set out in this Policy. Different retention periods apply to different types of data, however the longest we will retain your personal data in any circumstances will be 6 years. |
| Contact information including address, email address, telephone number. | |
| Payment information including card details, bank account information. | |
| Technical information including IP address, browser type and version, operating system. |
How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data within the UK and the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that it will be fully protected in the UK under the Data Protection Legislation, and under the Data Protection Legislation, GDPR, and/or to equivalent standards by law in the EEA.
Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
How Can I Control My Personal Data?
11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and by managing your Account).
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
Can I Withhold Information?
You may access our Site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies.
How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made via the contact us page.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
How Do I Contact You?
To contact us please visit the ‘Contact Us’ page.
Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
This Privacy Policy was created on 10/02/2025